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Privacy Policy

Last Updated: 18/08/2025

Blinds and Shades is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our website.

1. What Information We Collect

We only collect personal information that you voluntarily provide when submitting a quote request or contacting us via our website. This may include:

  • Your full name

  • Email address

  • Phone number

  • Details of your blinds or shades needs

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We do not collect sensitive information (as defined under the Privacy Act) unless required and with your consent.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Fill out the quote or contact form on our website

  • Contact us by phone, email, or other communication channels

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We do not use cookies or tracking technologies to collect personal data.

3. Purpose of Collection

We collect your personal information to:

  • Respond to your enquiries or quote requests

  • Provide you with information or services you request

  • Arrange consultations, site visits, or installations

We do not use your personal information for direct marketing unless you have expressly consented to it.

4. Disclosure of Personal Information

We do not sell or rent your information. Your personal information will only be disclosed to:

  • Our internal staff and contractors for the purpose of delivering services

  • Third-party service providers (such as scheduling or quoting tools), only where necessary and with appropriate privacy safeguards

Where we disclose information to a third party, we take reasonable steps to ensure they comply with the Australian Privacy Principles.

5. Storage and Security

Your personal information is stored securely, either electronically or in hard copy, and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure.

We retain personal information only for as long as it is needed for our business purposes or required by law.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete.

To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.

7. Making a Privacy Complaint

If you have a concern or complaint about how we have handled your personal information, please contact us first. We take all privacy concerns seriously and aim to resolve any issues quickly and fairly.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Blinds and Shades
Email: blindsandshades.mel@gmail.com
Phone: 0430 291 844

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